Terms and Conditions of Sale

Delivery Policy:

Burton Real Nappies will dispatch goods within 5 working days of receiving your order.  If your goods are out of stock, you will be emailed as soon as possible to confirm expected delivery and maybe offer a substitution. Proof of postage is kept for every delivery.  Please contact Burton Real Nappies immediately for any concerns over product condition upon delivery.

Postage charges are £4.95. Collection is always available and local free delivery can be arranged - please contact me.

Returns Policy:

If you change your mind about your purchase, it must be in an unopened, sealed condition.  Nappies and all nappy goods must be unused and unwashed - once used or washed they cannot be returned.  Made to measure and bespoke items will not be refunded. If you are having any problems with your nappies, please email me first - there is normally a simple solution. Returns and exchanges are accepted up to 28 days after purchase. Goods which fulfil this criteria may be returned at your cost to Burton Real Nappies, 199 Henhurst Hill, Burton on Trent, Staffs DE13 9SX.  Proof of Purchase or Recorded Delivery are highly recommended. You have the right to cancel your order before dispatch. There is a 10% restocking and administration charge for goods which are simply returned - this does not apply to exchanges. 

Privacy Policy: 

(1) What information will Burton Real Nappies collect?
Burton Real Nappies may collect, store and use the following kinds of personal data:
(a) information about your computer and about your visits to and use of this website, such as your IP address and geographical location.
(b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services
(c) information that you provide to us for the purpose of registering with us
(d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters
(e) any other information that you choose to send to us.
(2) Using your personal data
Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website. We may use your personal information to:
(a) administer the website
(b) send to you goods purchased via the website, and supply to you services purchased via the website
(c) send statements and invoices to you, and collect payments from you;
(d) send you email notifications which you have specifically requested;
(e) send to you our newsletter and other marketing communications (relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications to be sent by email us with STOP.
(f) deal with enquiries and complaints made by or about you relating to the website;
(g) send some of our items shipped direct from our suppliers e.g. Lollipop Children's Products Ltd - your financial details are not shared. Under no circumstances will Burton Real Nappies without your express consent provide your personal information to any third parties for the purpose of direct marketing.  Burton Real Nappies does not believe in postal marketing due to the amount of waste!
(3) Other disclosures
In addition to the disclosures reasonably necessary for the purposes identified elsewhere in this privacy policy, we may disclose information about you:
(a) to the extent that we are required to do so by law;
(b) in connection with any legal proceedings or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and
(d) Except as provided in this privacy policy, we will not provide your information to third parties.
(4) Security of your personal data
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
(5) Policy amendments
We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes. If you have any queries, please do email us.
(6) Third party websites
Burton Real Nappies contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
( 7 ) Updating information
Please let us know if the personal information which we hold about you needs to be corrected or updated.  This is a quick and easy process, so please keep Burton Real Nappies informed.
( 8 ) Financial Information
Burton Real Nappies does not store or share any financial information about you or any transaction outisde of the secure Paypal payment system and Virtual Terminal.  All details are held securely within the system.  When paying by phone, your financial details will be entered directly into the system and not written down elsewhere or stored.  Cheques are banked into a commerical account and details are not stored or shared.
( 9 ) This Privacy Policy was produced with the help of a template from www.website-law.co.uk